Frequently asked questions

Most videos are ready in under 2 minutes. During busy periods it may take slightly longer, but you'll always get a notification when your video is ready.

You can upload between 5 and 30 photos per video. We recommend 8–15 for the best cinematic flow.

We support 16:9 (YouTube, MLS), 9:16 (Instagram Reels, TikTok, Stories), and 1:1 (Facebook, Instagram feed). You can generate all three formats from a single set of photos.

Yes — your first video is always free and no credit card is required. Sign up and start creating immediately.

Absolutely. Upload your logo in Settings and it will appear as a watermark on every video slide. You can also set your agent name, agency, phone number, and brand color.

We accept JPG, PNG, and WEBP. There is no strict file size limit, but we recommend photos under 10MB each for the fastest upload experience.

No — credits never expire. Buy a pack whenever you need it and use them at your own pace, whether that's this week or next season.

Yes. Cancel anytime from your Billing settings. You keep access to all paid features until the end of your current billing period — no questions asked.

You'll be prompted to purchase a credit pack or upgrade your plan. We'll never charge you automatically without your permission.

Listing Lens is built specifically for real estate agents — not generic video makers. Every feature (Ken Burns motion, AI voiceover, logo watermark, MLS-ready formats) is designed around how agents actually market listings. And unlike subscription-only tools, we offer pay-per-video credit packs for agents who don't need a monthly plan.

Yes — AI voiceover powered by ElevenLabs is included on every plan, including the free Starter plan.

Use the chat widget in the bottom right corner for instant answers, or email us at hello@listinglensvideo.com — we typically reply within a few hours.