Privacy Policy

1. Introduction

Listing Lens ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service at listinglensvideo.com. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Account Information

• Name and email address (when you sign up)
• Password (stored securely, never in plain text)
• Branding information you provide (agent name, agency, phone, logo)

Content You Upload

• Photos uploaded for video generation
• Voiceover text you provide
• Generated videos and associated metadata

Payment Information

• Payment is processed by Stripe — we never store your full card details
• We store your Stripe customer ID and subscription status

Usage Information

• Log data (IP address, browser type, pages visited)
• Video generation history and credit usage

3. How We Use Your Information

We use your information to:

• Provide and operate the Listing Lens Service
• Process payments and manage your subscription
• Generate videos from your uploaded photos
• Send transactional emails (account confirmation, receipts)
• Respond to your support requests
• Improve and develop our Service
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your content to train AI models.

4. Third-Party Services

We use the following third-party services to operate Listing Lens:

• Supabase — Database and authentication. Your account data is stored securely on Supabase servers.
• Stripe — Payment processing. Stripe handles all payment data and is PCI-DSS compliant.
• Amazon Web Services (AWS S3) — File storage for your uploaded photos and generated videos.
• Shotstack — Video rendering API. Your photos are sent to Shotstack to generate videos.
• ElevenLabs — AI voiceover generation. Your voiceover text is sent to ElevenLabs for audio generation.
• Vercel — Hosting and deployment of our web application.

Each of these services has their own privacy policies governing how they handle data.

5. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/SSL)
• Encrypted password storage
• Secure cloud storage for files
• Row-level security on our database

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Generated videos are stored on our servers and may be deleted after a period of inactivity. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Correction — Update or correct your personal data
• Deletion — Request deletion of your account and data
• Portability — Request your data in a portable format
• Opt-out — Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at hello@listinglensvideo.com.

8. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies. You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

9. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Listing Lens
hello@listinglensvideo.com
listinglensvideo.com